The Welcome Guide

THANK YOU

for choosing klo!

Yay! We did it! We met, got to know one another, decided we were the perfect match, and made it official. Seriously, from the bottom of my heart—thank you for trusting me as your wedding planning partner to help create this once-in-a-lifetime experience. 

It’s going to be great! Your wedding is going to be amazing! And, your photographs are going to be jaw-dropping. You're going to love every minute of it and I can’t wait!

Now that you’re officially part of the KLO Events family, let me give you a little bit more info so this experience is everything you want it to be and more.

I am so excited to have you as a client.

Client Portal details

Client Expectations

Payment Policy

Office Hours and Communication

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Wedding Packages

Preferred Vendor Network

Since many of my weekends are dedicated to weddings and events, I typically don’t schedule meetings on Fridays to focus on event preparations.

If you reach out outside of my office hours, I’ll respond as soon as possible within that timeframe. For example, if you email me on Friday at 6 PM or Saturday at 9 AM, you can expect a response on Monday after 10 AM. Thank you for your patience!

Here’s the link to my calendar to schedule a phone call or virtual meeting with me.

Office Hours

My office hours are Monday through Thursday, 10 AM to 4 PM PST, excluding holidays.

During your project, our communication will primarily happen via email at hello@kloevents.com or the client portal. This helps me maintain a record, keep everything organized, and allows me to serve you well. 

COMMUNICATION

Now that you’ve booked (hooray!), you get access to the client portal(s): 

HoneyBook
You’re gonna love this platform as it keeps everything super organized and uncluttered (Marie Kondo would be proud). You will be able to make payments, upload and access all of your documents, including your contract agreement.

Aisle Planner (for Planning and Design Package clients only)
This all-in-one planning platform is used for creating the color palette and style guides. It’s also the perfect organizational tool from checklists, budget tracking, and timelines to guest lists and layouts, it’s a wedding planner’s dream!

CLIENT PORTAL

CLIENT EXPECTATIONS

​​We talked about communication earlier in this guide. But, communication works both ways. I pride myself on being responsive to my clients when they reach out and expect the same courtesy extended to me.

No, no, no — I don’t expect you to drop everything because your wedding planner has a question, but a response within a "reasonable" timeframe is much appreciated. This ensures I always have the information I need to provide you with the best experience.

"A successful marriage requires              many times, always with the same person."

falling in love

PAYMENT POLICY

I know it’s not fun, but it’s time to have the money talk.

YOUR RETAINER

FINAL BALANCE

You paid a non-refundable retainer fee to secure your wedding date and that fee has been deducted from your balance due.

Final payments are due 30 days from your wedding date and you'll receive an auto courtesy reminder via  the client portal, HoneyBook. If final payment is not received when we’re less than 30 days out, you'll receive an email requesting payment within one business day or services will pause until received.

PAYMENT OPTIONS

If you don’t want to pay the full remaining balance all at once, you have the option of making payments throughout the process. Preferred payment is through the client portal. Personal checks are not accepted.

One of the perks of working with a professional wedding planner is exclusive access to vendor discounts! I’m thrilled to offer my clients special savings with the following trusted partners:

PARTNER DISCOUNTS

Who doesn't love a good discount?

MINTED WEDDINGS

Receive 35% off "save the dates" and 25% off other wedding products: Click here and use code WEDPLKLO

THE BLACK TUX

Receive discounts on attire for the groom and his groomsmen: Click here to access the KLO Events page

WEDDING PACKAGES

Years of experience in planning has allowed me to tailor my offerings to what my clients are looking for. Don't see what you're looking for here? Send me a message.

PARTIAL PLANNING + DESIGN

This is for the couple who enjoys the planning process and has a good vision of what they want but is not sure how to bring it to life. We step in to help with building your design team - think florist, tabletop and furniture rentals, DJ and lighting. We give you just the right amount of expertise and guidance you need to transform your wedding dreams into reality! 

Full Planning + Design

Planning a wedding is no easy feat! The planning process can be extremely time-consuming and overwhelming if you aren’t familiar with the industry. This package is for the busy, stylish couple who wants to hand over the reins to a professional. We step in to manage every detail, including venue selection, building an amazing vendor team, and piecing together all the design details from the welcome table to the place settings. All you have to do is sit back, relax and enjoy the bubbly!

Learn More

Learn More

FULL PLANNING + DESIGN

Planning a wedding is no easy feat! The planning process can be extremely time-consuming and overwhelming if you aren’t familiar with the industry. This package is for the busy, stylish couple who wants to hand over the reins to a professional. We step in to manage every detail, including venue selection, building an amazing vendor team, and piecing together all the design details from the welcome table to the place settings. All you have to do is sit back, relax and enjoy the bubbly!

BEFORE THE WEDDING

• Help with venue(s) research and selection  
• Production of a comprehensive design proposal
• Curated vendor recommendations to match style and budget 
• Product and rental sourcing assistance
• Assist with space planning and layout
• Manage all appointment scheduling with venue, vendors, tastings and more. 
• Management of budget, payment due dates and reminders via client portal 
• Multiple in-person meetings, including design, vendor, and walkthrough(s)
• Direct liaison for all vendors, including booking and reviewing contracts
• Manage guest accommodations and transportation
• Production & distribution of master timeline to vendors within 2 weeks of the wedding
• Ceremony rehearsal management within a week of the wedding (1 hour)
• Final meeting to hand off any personal items
• Planning and coordination of rehearsal dinner or post-wedding brunch

Go Back

WEDDING DAY

• KLO Team (Lead Planner & Coordinator) on day-of to assist bridal party, VIPs, guests, and ensure everything runs smoothly
• Flat lay styling of stationery, accessories, personal items, and design props for photographer
• Day-of styling (ceremony, guest tables, sweetheart tables, guest-sign, etc.)
• Full day-of coordination, running ceremony and reception, and management of timeline
• Unlimited time on wedding day up to midnight, including setup and tear down of wedding decor
• Ensure all gifts, cards, and personal decor are kept safe and returned to designated person at the end of the event

PARTIAL PLANNING + DESIGN

This is for the couple who enjoys the planning process and has a good vision of what they want but is not sure how to bring it to life. We step in to help with building your design team - think florist, tabletop and furniture rentals, DJ and lighting. We give you just the right amount of expertise and guidance you need to transform your wedding dreams into reality!

BEFORE THE WEDDING

• Help with finalizing design elements
• Production of style guide
• Curated design vendor recommendations to match style and budget 
• Product and rental sourcing assistance
• Assist with space planning and layout
• Access to personalized client portal
• Primary point of contact for vendors from time of booking
• Appointment scheduling and attendance at necessary vendor meetings
• One site walkthrough at event venue(s) (6-8 weeks before wedding date)
• Production & distribution of timeline to vendor team within 2 weeks of the wedding
• Ceremony rehearsal management within a week of the wedding (1 hour)
• Final meeting to hand off any personal items

Go Back

WEDDING DAY

• KLO Team (Lead Planner & Coordinator) on wedding day to assist bridal party, VIPs, guests and ensure everything runs smoothly
• Flat lay styling of stationery, accessories, personal items and design props for photographer
• Full day-of coordination, running ceremony and reception, and management of timeline
• Day of styling (ceremony, guest tables, sweetheart tables, guest-sign, etc.)
• Unlimited time on wedding day up to midnight, including setup and tear down of wedding decor
• Ensure all gifts, cards, and personal decor are kept safe and returned to designated person at the end of the event

THANK YOU!

Once again, thank you for allowing me to be part of your wedding journey. I am truly honored and will make sure you havea wonderful experience.

xoxo,
  Kim

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